Business Support Officer

Supporting officers Business Support Officer

• Works with officers within relevant service teams, ensuring they are provided with all necessary support and information to deliver the service effectively
• Triaging multiple inboxes: understanding context and content of incoming queries and uploading contacts on system, or actioning as appropriate.

Post & document management Business Support Officer

• Facilitates the electronic delivery of post within RBK, including scanning, indexing, routing and electronic storage and retrieval of documents
• Collates and circulates information as necessary, including papers for Committees and other meetings

ICT Business Support Officer

• Inputs, updates, extracts and analyses data relevant to business support activities using relevant ICT systems
• Prepares, edits, formats and prints documents using MS Office and Google applications

Finance Business Support Officer

• Undertakes a range of relevant service-related financial administration responsibilities in accordance with the council's financial procedures and systems

Communications/Customer Service Business Support Officer

• Communicates clearly with colleagues and customers, ensuring that internal and external customers are able to participate in consultation and two-way communications by communicating with the right people in a timely and appropriate way.
• Encourages and actively engages in positive cross-organisational communications and team working.
• Provides advice and information on all aspects of business support, directing contacts to the most appropriate area, if applicable

Job Title: Business Support Officer

This person specification reflects the entry requirements for this post and should be read in conjunction with the career progression scheme which shows further criteria required at each grading level

Ability to:

Partnering for Excellence

• Builds strong working relationships with people outside of the team

Putting the Customer First

• Seeks to understand the needs and expectations of internal and external customers

Being the Best

• Demonstrate a positive attitude and approach to work
• Is flexible and adaptable to changing goals, priorities and circumstances
• Manages time and prioritises work to maximise productivity and effectivene