ICT Specialist

Proposed Job Purpose ICT Specialist

To provide dedicated ICT, systems and digital development support to the Working Denbighshire Employability Service, leading on the implementation, development, optimisation and management of CRM systems, reporting solutions and other digital platforms.

This role will act as the key link between Working Denbighshire, ICT Services and software providers and other stakeholders, ensuring systems are effectively implemented, maintained and utilised to support service delivery, performance management and continuous improvement.

Proposed Key Responsibilities ICT Specialist

• Lead the ongoing development, optimisation and support of the ICONI CRM system and other business systems.
• Support the implementation, integration and embedding of new digital systems and platforms.
• Lead user acceptance testing, implementation planning and business readiness activities of new systems
• Manage system enhancements, testing, troubleshooting and continuous improvement activities.
• Develop and improve reporting, dashboards and management information solutions alongside the Performance and Business Manager
• Research, evaluate and implement new technologies and digital solutions to enhance service delivery and efficiency.
• Support procurement, implementation and roll-out of new systems and software to future proof the service.
• Provide specialist systems support and training to staff and managers.
• Promote effective use and adoption of digital systems and tools.
• Act as the primary link between Working Denbighshire, ICT Services and software suppliers.
• Build effective relationships with technical and operational stakeholders to support successful system delivery.

Essential Knowledge, Skills & Experience ICT Specialist

• At least HND in a Computer related Discipline or a Graduate of any numerate subject is essential such as Information Technology, computer Science, Digital Services, Business Information Systems.
• A degree in computer related discipline or associated course/professional qualification is desirable.
• Experience leading ICT system implementation, digital transformation projects, requirement gathering, business process redesign.
• Experience of data analysis, reporting and dashboard development.
• Experience of developing and implementing reporting and data visualisation tools to develop dashboards and performance reports. Power BI is an essential requirement for this role.
• Experience of working with software suppliers and stakeholders.
• Excellent communication and stakeholder engagement skills within a complex organisation.
• Ability to translate business needs into effective technical solutions.
• Knowledge of GDPR, information governance and data management principles.