Receptionist

Job Purpose Receptionist

Under the direction / instruction of senior staff: provide reception and greeting duties, routine general clerical, administrative and financial support to customers, visitors and staff.

Principal Accountabilities and Responsibilities Receptionist

• Undertake reception and/or greeting duties, answering routine telephone and face to face enquiries;
• Provide routine clerical support e.g. photocopying, filing, faxing, emailing, completing routine forms;
• Maintain manual and computerised records/management information systems, following instruction, as deemed appropriate to level, experience and client database task grading;
• Undertake copy-typing and word-processing of routine documents and other IT based tasks under supervision;
• Sort and distribute mail;
• Attend and participate in relevant meetings as required;
• Assist in maintaining the office stationery supplies and keeping the stock room tidy;
• Organise meetings (including booking rooms, making travel / accommodation arrangements etc);
• Participate in training and other learning activities and performance development as required;
• Provide cover for colleagues on comparable grade during periods of absences due to holidays, sickness and other unforeseen events;
• Undertake other relevant duties as agreed by Line Manager.

Resources/Equipment/Material Receptionist

Supervision/Management of People Receptionist

Knowledge, Skills, Training and Experience Receptionist

• General clerical/administrative work
• Excellent interpersonal skills
• Flexible and adaptable to changing demands
• Good customer service skills
• Induction/basic skills
• Good numeracy/literacy skills
• Good understanding and ability to use relevant technology e.g. photocopier
• Keyboard/computer skills
• Participate in development and training opportunities
• Work constructively as part of a team, understanding roles and responsibilities and your own position within these.