Customer Operator - Night Shift

Customer Operator

Red Recruitment is recruiting a Customer Operator to join our client who provides CCTV and Alarm Services to other businesses. This role is ideal for someone from a customer service background who enjoys supporting customers, handling calls, and ensuring issues are resolved efficiently. Alongside customer interaction, the successful candidate will review CCTV footage and complete associated administrative tasks.

This role will be working within a close-knit team and is night shifts only.

To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).

• Salary: £26,667 per annum
• Hours: 4 on 4 off, night shifts (7pm – 7am)
• Contract Type: Permanent
• Location: Whitchurch, Bristol
• Located near The Imperial Retail Park
• Matching pension contributions
• 4* life assurance
• Generous holiday allowance
• Free onsite parking
• Small and friendly team

• Acting as a key point of contact and providing professional, reassuring customer support when responding to incidents
• Making outbound telephone calls to relevant parties such as clients, internal teams, and external services (including the police when required)
• Handling high volumes of inbound and outbound calls, some of which may involve sensitive or challenging situations
• Reviewing CCTV footage and ensuring any concerns are escalated appropriately
• Managing incidents from start to finish, including suspensions and closures, while keeping customers informed
• Ensuring all data is processed accurately and in line with industry standards
• Completing administrative tasks and maintaining detailed records
• Managing email correspondence in a timely, clear, and professional manner

• Previous customer service experience is essential
• A calm, professional telephone manner with the ability to build rapport quickly
• Confidence handling a range of calls, including difficult or time-sensitive situations
• Comfortable using multiple systems and inputting data accurately
• Strong organisational skills and attention to detail
• Ability to manage internal and external relationships effectively
• Self-motivated, reliable, and dedicated
• Able to work in a fast-paced environment and remain composed under pressure
• You must have a full UK driving licence

If you are interested in this position as a Customer Operator and have the relevant experience required, please apply now!

Red Recruitment (Agency)