Customer Resolution Specialist

Red Recruitment is recruiting a Customer Resolution Specialist to join our client, a telecoms and technology company who are recognised as a leader in their field.

As a Customer Resolution Specialist, you will be the primary point of contact for valued customers, addressing their concerns and providing exceptional support to ensure their satisfaction.

The salary for this position is £25,000 per annum and contains many benefits.

Benefits & Package for a Customer Resolution Specialist:

• Salary: £25,000 per annum
• Hours: Monday - Friday, 9am - 5:30pm
• Contract Type: Permanent
• Location: Solihull
• 33 days holiday (including Bank Holidays)
• Referral Bonus - Recommend a friend
• Employee Assistance Programme
• Private Medical Insurance after probation
• Enhanced Maternity and Paternity pay
• Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Customer Resolution Specialist:

• Respond, investigate and resolve customer enquiries through various channels including phone, email and chat in a timely and efficient manner
• Collaborate with internal teams to find solutions and prevent recurring problems
• Identify opportunities to improve customer experience
• Escalate critical issues to appropriate departments when necessary
• Stay updated on company products, services and policies to provide accurate information to customers
• Achieve and maintain high customer satisfaction ratings through quality service delivery

Key Skills and Experiences of a Customer Resolution Specialist:

• Customer service experience required
• Excellent verbal and written communication
• Strong problem-solving abilities and analytical thinking to resolve complex customer issues
• Proven active listening skills to understand customer needs and concerns
• Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
• Patient and composed demeanour, even in high-pressure situations
• Ability to adapt to changing priorities and multitask effectively

If you have the relevant skills and experience required and are interested in joining, please apply now!

Red Recruitment (Agency)