Senior Customer Service Advisor
Senior Customer Service Advisor
Red Recruitment is recruiting an experienced and customer-focused Senior Customer Service Advisor for an innovative financial technology business
This is an excellent opportunity to join a close-knit business with a friendly, family feel. You will handle a mixture of telephone and email enquiries, helping customers and retail partners navigate financial applications, resolve technical queries and receive an excellent standard of service.
Package for a Senior Customer Service Advisor
- Salary: £28,000 per annum
- Hours: Monday to Friday, 9am-5pm
- Contract: Permanent
- Location: Fully remote or office-based
- Opportunity to join a growing, technology-led financial services business
- Friendly, supportive and close-knit working environment
- Varied role supporting both customers and businesses
Key Responsibilities of a Senior Customer Service Advisor
- Act as a key point of contact for customers and partners via telephone and email
- Support customers throughout the finance application and loan process
- Help retail businesses use the platform confidently and effectively
- Investigate and resolve customer, application and account-related queries
- Provide guidance on technical issues and support users in navigating the platform
- Explain processes and next steps clearly, ensuring customers and partners remain fully informed
- Take ownership of more complex or escalated enquiries through to resolution
- Liaise with lenders and internal departments to resolve queries efficiently
- Deliver sensitive information clearly, professionally and with empathy
- Accurately update customer records and maintain detailed notes across internal systems
- Work in accordance with company procedures and financial services regulations
- Identify recurring issues and contribute ideas to improve systems, processes and the customer experience
- Support colleagues and share knowledge across the wider customer service team
- Maintain consistently high standards of customer service across all interactions
Key Skills and Experience of a Senior Customer Service Advisor
- Previous experience in a customer service, customer support or contact centre role
- Experience handling complex or escalated enquiries
- Excellent written and verbal communication skills
- Confident communicating with both individual customers and business partners
- Comfortable working with technology and learning new platforms and systems
- Strong problem-solving skills and the ability to investigate queries thoroughly
- Ability to explain financial or technical information in a clear and straightforward way
- Excellent attention to detail and accuracy
- Able to manage a varied workload and take ownership of enquiries from start to finish
- Calm, professional and empathetic approach
- Able to work independently in a remote environment while remaining connected to a close-knit team
- Previous experience in financial services, lending, fintech or a regulated environment would be advantageous
If you are interested in this position as a Senior Customer Service Advisor and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)