Senior Customer Service Advisor

Senior Customer Service Advisor

Red Recruitment is recruiting an experienced and customer-focused Senior Customer Service Advisor for an innovative financial technology business

This is an excellent opportunity to join a close-knit business with a friendly, family feel. You will handle a mixture of telephone and email enquiries, helping customers and retail partners navigate financial applications, resolve technical queries and receive an excellent standard of service.

Package for a Senior Customer Service Advisor

• Salary: £28,000 per annum
• Hours: Monday to Friday, 9am-5pm
• Contract: Permanent
• Location: Fully remote or office-based
• Opportunity to join a growing, technology-led financial services business
• Friendly, supportive and close-knit working environment
• Varied role supporting both customers and businesses

Key Responsibilities of a Senior Customer Service Advisor

• Act as a key point of contact for customers and partners via telephone and email
• Support customers throughout the finance application and loan process
• Help retail businesses use the platform confidently and effectively
• Investigate and resolve customer, application and account-related queries
• Provide guidance on technical issues and support users in navigating the platform
• Explain processes and next steps clearly, ensuring customers and partners remain fully informed
• Take ownership of more complex or escalated enquiries through to resolution
• Liaise with lenders and internal departments to resolve queries efficiently
• Deliver sensitive information clearly, professionally and with empathy
• Accurately update customer records and maintain detailed notes across internal systems
• Work in accordance with company procedures and financial services regulations
• Identify recurring issues and contribute ideas to improve systems, processes and the customer experience
• Support colleagues and share knowledge across the wider customer service team
• Maintain consistently high standards of customer service across all interactions

Key Skills and Experience of a Senior Customer Service Advisor

• Previous experience in a customer service, customer support or contact centre role
• Experience handling complex or escalated enquiries
• Excellent written and verbal communication skills
• Confident communicating with both individual customers and business partners
• Comfortable working with technology and learning new platforms and systems
• Strong problem-solving skills and the ability to investigate queries thoroughly
• Ability to explain financial or technical information in a clear and straightforward way
• Excellent attention to detail and accuracy
• Able to manage a varied workload and take ownership of enquiries from start to finish
• Calm, professional and empathetic approach
• Able to work independently in a remote environment while remaining connected to a close-knit team
• Previous experience in financial services, lending, fintech or a regulated environment would be advantageous

If you are interested in this position as a Senior Customer Service Advisor and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)