Product Content Designer

We're looking for a Product Content Designer to help improve the clarity and usability of a complex digital product used in operational, high-stakes contexts.

This is a hands-on role for someone who cares about how content works inside a product - guiding users, reducing friction and supporting decision-making - rather than brand, campaigns or marketing messaging.

You'll be working within a multidisciplinary team on a data-heavy service where precision, consistency and accessibility are critical, and where content choices have real-world consequences.

Contract Details

• Location: Preferably hybrid (London) but open to remote (UK only) for the right candidate.
• Start: Mid-end February.
• Duration: Initial 3 months with strong likelihood of extension (6+ months).
• Rate: £400/day Inside IR35.
• Active UK Security Clearance (SC) is essential.

The Work

• Creating and refining in-product content across complex user journeys.
• Writing clear, concise interface content, guidance, labels and error messages.
• Making complex technical or operational information understandable without oversimplifying.
• Working closely with designers, researchers and product leads to ensure content supports user tasks and service outcomes.
• Testing, iterating and improving content based on user feedback and evidence.
• Helping establish consistent content patterns and standards across the product.

What We're Looking For

• Solid experience in product content design / UX writing.
• Experience working on complex, data-driven or technical digital products.
• Background in public sector, regulated or operational environments (essential).
• Comfort working in delivery teams and navigating constraints.
• Strong attention to detail and a user-first mindset.
• Current, active UK Security Clearance (SC).

Please note: This role may involve some crossover with projects or stakeholders in the defence sector.