Service Designer Contract - SC Clearance Essential

Are you a Service Designer who enjoys untangling complex services, aligning multiple stakeholders and designing practical solutions in environments where evidence, governance and real-world constraints matter?

We're looking for a Service Designer to join a consultancy-led delivery team supporting a nationally important organisation responsible for critical services used across government, industry and the public.

This role suits someone who is comfortable working across strategy, delivery and operations - shaping services end-to-end in technically complex, regulated and data-driven contexts.

Role Details

• Location: Ideally hybrid (London) but open to remote with some client visits (typically around the South of England).
• Start Date: Likely mid-late February.
• Duration: 3+ months (likely to be at least 6 months).
• Rate: £500/day Inside IR35.
• Security Clearance: Current, active UK Security Clearance (SC) is essential .

What You'll Be Doing

• Designing and mapping end-to-end services across digital, operational and organisational touchpoints.
• Leading service discovery and shaping phases, working closely with product, research, design and delivery colleagues.
• Identifying service pain points, dependencies and risks across people, process, technology and policy.
• Creating clear service artefacts such as service maps, blueprints, user journeys and operating models.
• Facilitating workshops and working sessions with multidisciplinary teams and senior stakeholders.
• Helping teams make evidence-based decisions in constrained, highly governed environments.
• Supporting delivery teams to move from insight and strategy into practical, implementable service design.

What You'll Bring

• Strong experience designing services within complex, multi-stakeholder or data-heavy environments.
• Confidence working across discovery, alpha and delivery phases.
• Experience in the public sector and/or regulated, operationally complex organisations (essential).
• Excellent facilitation, communication and stakeholder management skills.
• A pragmatic approach to service design, balancing user needs with organisational and technical realities.
• Current, active UK Security Clearance (SC) .