User Experience Researcher

Are you a User Researcher who enjoys working on complex, high-impact systems where evidence, insight and usability really matter? We're looking for a mid-senior level User Researcher to join a leading consultancy, supporting a nationally significant, data-driven organisation delivering critical services used across government, industry and the public.

This role suits someone who's comfortable working with technical subject matter, diverse user groups and evidence-led decision making - and who can turn research into clear, actionable outcomes.

Location: Kensington, London

Start Date: January 2026

Duration: 3-6 months (potential to extend)

Rate: <£400/day (inside IR35)

Travel: Occasional UK travel may be required

What You'll Be Doing

• Planning and leading end-to-end user research across complex digital products and services.
• Engaging with a wide range of users, including technical, operational and policy-focused stakeholders.
• Applying a mix of qualitative and quantitative methods to uncover user needs, behaviours and pain points.
• Synthesising findings into clear insights that inform design, delivery and strategic decisions.
• Working closely with designers, product managers and delivery teams within a consultancy setting.
• Supporting evidence-based decision making in a data-heavy, scientific and operational environment.

What You'll Bring

• Strong experience delivering research on complex digital platforms or services.
• Confidence running research independently, from discovery through to evaluation.
• Experience working in public sector, science, data or highly regulated environments (strongly desirable).
• Excellent stakeholder communication and facilitation skills.
• A pragmatic, insight-led mindset with a focus on real-world impact.
• Eligibility for UK Security Clearance (SC).