Head of Operations - EdTech
We’re hiring a Head of Customer & Revenue Operations for a growing EdTech business.
This is a high-impact leadership role for someone who can bring real operational structure to a customer-facing function and help build a smoother, smarter customer journey from onboarding through to renewal.
The business works closely with schools and education partners across the UK and Internationally, so strong education sector understanding is important - whether from EdTech, education services, SaaS or a customer operations environment closely connected to schools.
The role will lead support, onboarding, engagement and retention, while creating tighter internal processes across sales, marketing, customer success and renewals. It is less about handling support queries and more about building the machine behind it - stronger workflows, better systems and stronger commercial outcomes - to create a best-in-class customer journey across the business.
We’re looking for someone with:
- Strong Customer Operations / Revenue Operations / Customer Success leadership experience
- A solid understanding of the education sector and school partner challenges
- Experience improving workflows, retention and customer lifecycle performance
- SaaS / EdTech exposure highly beneficial
- A commercial mindset with strong operational discipline
📍 Leatherhead – 3 days per week (Mon, Thurs + Tues or Weds)
A brilliant opportunity for someone who enjoys fixing process gaps, creating alignment across teams, and making customer operations genuinely drive growth.
If this sounds like you, or someone in your network, please get in touch.