On-Site Desktop Support Engineer
🚀 Desktop Support Engineer – Central London (On-Site)
Are you a hands-on IT professional who thrives in fast-paced, high-impact environments? Do you enjoy solving complex problems while delivering exceptional customer experiences?
We’re looking for a Desktop Support Engineer to join a high-performing team supporting mission-critical technology environments across London.
This is a fantastic opportunity to work at the heart of operations, providing essential IT support that keeps organisations running smoothly and securely.
💡 The Opportunity
You’ll be embedded on-site with a key client in Central London, acting as a vital link between end users and a wider remote support team. This role goes beyond traditional support—it’s about proactive problem solving, continuous improvement, and delivering real impact.
You’ll play a key role in ensuring a seamless IT service, maintaining high customer satisfaction, and driving efficiency across the service desk function.
🔧 What You’ll Be Doing
* Delivering responsive, high-quality desktop support in a dynamic environment
* Acting as an escalation point to resolve technical issues quickly and effectively
* Managing incidents, service requests, and changes in line with ITIL best practices
* Maintaining accurate and up-to-date ticketing records (“if it’s not logged, it didn’t happen”)
* Proactively monitoring systems and responding to alerts before they impact users
* Supporting onboarding/offboarding processes with 100% accuracy and timeliness
* Driving down recurring issues through root cause analysis and automation
* Maintaining documentation and contributing to a robust knowledge base
* Supporting patching, vulnerability management, and licensing compliance
* Collaborating with remote teams and engaging with stakeholders at all levels
🧠 What We’re Looking For
* Proven experience in a Desktop Support / IT Support role
* Strong troubleshooting skills across Microsoft environments (Windows, M365, AD/Azure AD, GPO, Servers)
* Experience with IT Service Management tools (ConnectWise experience is a bonus)
* Solid understanding of networking fundamentals (LAN, firewalls, troubleshooting)
* Excellent organisational skills with the ability to prioritise effectively
* Confident communicator, comfortable working with senior stakeholders
* A proactive, solution-focused mindset with strong attention to detail
* Ability to work both independently on-site and collaboratively with remote teams
🌟 What Makes You Stand Out
* Calm under pressure with a positive, can-do attitude
* Passion for delivering exceptional customer service
* A natural problem solver who looks for ways to improve processes
* Flexible and willing to travel across London when required
🔐 Additional Requirements
* Eligibility to obtain Security Clearance and NPPV3 vetting
* Flexibility to support out-of-hours work when needed
🎁 What’s on Offer
* 📚 Ongoing professional development & certifications
* 💻 Bring Your Own Device scheme (refreshed every 3 years)
* 🌴 33 days holiday + options to roll over or buy back
* 🎉 Regular company events
👇 Interested?
If you’re looking for a role where you can make a tangible difference, grow your skills, and be part of a collaborative, high-performing team, we’d love to hear from you.