Key Account Manager

A dynamic and forward-thinking technology business is looking for a highly proactive Key Account Manager to join their collaborative and fast-paced commercial team. Known for delivering expert solutions to growing businesses across the UK, the business pride themselves on providing a personalised, people-first experience for their clients and as such, are looking for an Account Management professional who brings the same

You will take full ownership of a core client, utilising your proven account management skills with a strong focus on continuing to drive revenue, growth and maximise profitability, alongside optimising service experience and assuring customer satisfaction and value add. Through regular communication via phone, email, in-person meetings, presenting in front of large client audiences, and facilitating learning sessions, you will influence decisions, deliver tailored solutions, and ensure a seamless customer experience that supports long-term growth.

What’s in it for you?

Join a people-first, values-led business in a genuinely supportive environment. Hybrid working (post successful completion of probationary period) with modern offices based in Norwich. 25 days holiday (plus buy/sell scheme and birthday leave). Private medical insurance, enhanced maternity pay, and other wellbeing benefits. Access to structured training, career development pathways and industry learning tools. Be part of a team recently recognised as one of the best employers to work for in the UK.

The day to day

• Oversee and nurture existing key client account to ensure satisfaction and loyalty.
• Develop, maintain, and execute strategic customer account plans.
• Seek opportunities to create additional value and exceed expectations.
• Engage key stakeholders UK wide, assure understanding of local expectations.
• Achieve all KPIs while driving consistent year-on-year growth.
• Prepare customer forecasts and develop tailored growth strategies.
• Conduct regular client meetings and deliver engaging presentations.
• Proactively escalate customer issues to appropriate stakeholders within the business, following through to assure satisfactory resolution.
• Represent the company at industry events and networking opportunities.
• Collaborate with the wider team to generate innovative ideas and support process improvements or new product initiatives.
• Contribute to cross-departmental projects that align with company-wide objectives.

You will have/be

• Proven commercial experience in the management and development of large client accounts
• Track record of key client retention and growth
• Commercially focused with a proactiveness in creating and managing revenue opportunities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a naturally structured working style.
• Enthusiasm for delivering real client value.
• Professional, confident telephone manner.

How to apply

To hear more details about this fantastic opportunity please email your CV to Becky Headden – Co-founder at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.