Interaction Designer/Graphic Designer

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives.

We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale.

Background to the Role

We are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas.

You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences.

Key Programmes You May Support

• Report a Change Once (RACO):
  A cross-government service enabling users to report changes once across multiple benefits, improving efficiency, reducing fraud and error, and ensuring timely outcomes. The service is currently in Alpha and progressing toward Private Beta and MVP release.

• Customer Account:
  A live digital service allowing users to access proof of benefit letters online, reducing call volumes and postal demand while improving customer experience.

• Government App & Wallet:
  Supporting the integration of services into the government app and wallet, including delivery of secure digital credentials such as proof of benefit.

About the Role

We are looking for a skilled Interaction Designer/Graphic Designer to design clear, accessible, and engaging user experiences across complex public sector services.

You will work closely with user researchers, content designers, developers, and product managers to create intuitive interfaces, service journeys, and visual assets that meet user needs and comply with GDS standards.

Key Responsibilities

• Design intuitive interaction flows, interfaces, and layouts for digital services

• Produce high-quality visual and graphic design assets aligned with service standards

• Translate user needs and research insights into effective design solutions

• Create wireframes, prototypes, and high-fidelity designs

• Ensure designs meet accessibility and usability standards

• Collaborate within multidisciplinary Agile teams

• Support iteration and continuous improvement based on user feedback

• Contribute to design systems and maintain visual consistency across services

Skills & ExperienceEssential

• Proven experience as an Interaction Designer and/or Graphic Designer on digital products

• Strong understanding of user-centred design principles

• Experience designing accessible interfaces (WCAG standards)

• Ability to communicate and justify design decisions clearly

• Experience working in Agile, multidisciplinary teams

• Strong skills using design and prototyping tools (eg Figma or similar)

Desirable

• Experience working on public sector or GDS-aligned services

• Familiarity with design systems and service patterns

• Experience contributing to live or large-scale digital services

What We Value

At Scrumconnect, diversity, inclusion, and accessibility are central to our values. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer. Reasonable adjustments are available throughout the recruitment process.