User Researcher
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognized with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic.
Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.
We specialize in user-centred design, agile delivery, and creating technology that truly makes a difference.
We are looking for a skilled User Researcher to lead and deliver user research activities through the Beta phase of product development. This role focuses on understanding user needs, generating actionable insights, and ensuring that user-centered design principles are Embedded throughout the delivery life cycle.
You will work closely with product, design, and engineering teams to shape services based on real user feedback and evidence.
Key Responsibilities
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Lead user research activities throughout the Beta phase of delivery
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Identify and recruit relevant user groups aligned to target audiences
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Plan and conduct research using a range of qualitative and quantitative methods
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Facilitate user sessions such as interviews, usability testing, and surveys
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Gather, analyse, and synthesize user insights into clear, actionable outputs
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Communicate research findings effectively to cross-functional teams and stakeholders
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Influence product decisions by advocating for user-centered design
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Collaborate closely with product managers, designers, and developers
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Ensure research activities align with Agile delivery practices
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Contribute to continuous improvement of research methods and processes
Skills & ExperienceEssential Skills
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Strong experience in user research within digital product environments
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Proficiency in a variety of user research methods and techniques
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Ability to translate research findings into actionable insights
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Experience in participant recruitment and user segmentation
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Strong analytical and problem-solving capabilities
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Good understanding of Agile methodologies
Communication & Collaboration
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Excellent communication and storytelling skills
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Ability to present insights clearly to both technical and non-technical audiences
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Strong stakeholder engagement and collaboration skills
Delivery & Impact
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Ability to manage research activities independently and deliver outcomes
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Experience working in cross-functional Agile teams
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Comfortable handling multiple priorities in a fast-paced environment
Preferred Qualifications
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Experience working on Beta phase or live service improvements
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Familiarity with tools for research, prototyping, and analytics
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Background in UX, Human-Computer Interaction, Psychology, or related fields
Commitment to Diversity & Inclusion
At Scrumconnect Consulting, we actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone currently underrepresented in senior data and analytics roles.
We are a Disability Confident Level 1 employer and are committed to providing reasonable adjustments throughout the recruitment process.
If you do not meet every requirement listed but feel this role is a strong match for your skills and experience, we encourage you to apply. Technical depth and genuine curiosity for data matter as much as any individual tool or qualification. Please reach out to discuss flexible working or reasonable adjustments at any stage of the recruitment process.