Second Line Support Engineer

Onsite 2nd Line IT Support Engineer

Location : Central London

Employment Type : Full-Time, Permanent

Industry : IT Managed Services / Financial Services

Salary : £35k- £45k

My client is an award-winning IT Managed Service Provider based in London, delivering exceptional IT solutions and support to some of the city’s most prestigious financial institutions. With a strong reputation for technical excellence and outstanding customer service, they are continuing to grow and are now seeking an experienced Onsite 2nd Line IT Support Engineer to join their team and provide dedicated support to key client accounts.

The Role

As an Onsite 2nd Line IT Support Engineer, you will play a critical role in supporting and maintaining their clients’ IT infrastructure. Working primarily on a couple client sites in Central London, you’ll act as the technical escalation point for complex support issues, ensuring seamless IT operations and exceptional service delivery.

Key Responsibilities

• Provide 2nd Line technical support for end users across multiple client sites, both remotely and onsite.
• Troubleshoot and resolve complex hardware, software, and networking issues.
• Escalate and work closely with 3rd Line engineers or vendors where necessary.
• Support and maintain the full Microsoft technology stack, including:
• Windows 10/11 and Microsoft 365
• Azure AD, Intune, and Exchange Online
• Windows Server (2016–2022), Active Directory, Group Policy
• Microsoft Teams and SharePoint Online
• Manage incidents, service requests, and changes using ITSM tools in line with SLA targets.

About You

• Experience : 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector environment.
• Technical Skills: Strong knowledge of Microsoft 365, Azure AD, Exchange and Windows Server environments.
• Experience supporting desktops, laptops, and mobile devices (Windows, iOS).
• Understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs).
• Familiarity with remote monitoring tools, ticketing systems, and ITIL practices.

Please apply for this role with your most up to date and relevant CV.