Support Team or Projects Apprenticeship to National PropTech provider - Level 6
We are looking for an enthusiastic, determined and personable individual to join our support or projects team. You will work alongside our current engineers to support or deploy our proprietary solutions into flexible workspace throughout the UK and Europe. Our solutions cover a wide range of technologies, from network management to SaaS.
Role
- You will be part of either our support or installations team, working closely with them and other IT technicians, focusing on solving issues and providing first-class customer service
- Responding to and being the primary communication route to customers
- Handling both faults and service requests, including sales of standard items
- Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets
- Managing ticket resolution within the stated SLA period
Training
We are happy to offer:
- Level 6 - BSc (Hons) Digital & Technology Solutions
- Delivery method is virtual with one week per year in person
https://www.nulondon.ac.uk/degrees/degree-apprenticeships/digital-and-technology-solutions-apprenticeship/
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
- Potential for full-time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- NORTHEASTERN UNIVERSITY-LONDON
- Working Week
- Monday- Friday, 7.5 hours to be agreed between 8.00am- 6.00pm. Plus optional weekend and evening work for specific projects.
- Expected Duration
- 3 Years
- Positions Available
- 1
- Closing Date
- Friday, 24th April 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- A Passion for Technology
Qualifications
- English GCSE, grade Grade 9 - 4 (Essential)
- Maths GCSE, grade Grade 9 - 4 (Essential)
About the Employer
technologywithin
Technologywithin are the UK’s leading provider of data services to the UK flexible workspace market. We are in the business of IT-enabling flexible and coworking space with WiFi, superfast internet and workspace management software. We develop and manage services and software which are perfect tools for customers to manage their workspaces effectively and profitably. Our solutions are tailor-made, installed and supported by our team of experts and used by over 15,000 clients in the UK.