Client Service Advisor

Client Service Advisor

Location: Swindon Package: £24,788 + full benefits package

At tmGroup, we make conveyancing technology and data simple. We provide tools and support that help property professionals work efficiently and deliver great service to clients.

We’re now looking for an Advisor to join our Client Services team. In this role, you’ll work in a fast-paced environment, handling client enquiries, and helping maintain effective working relationships across the team and with external contacts.

What you’ll do

• Serve as the first point of contact for our clients and suppliers, managing incoming and outgoing communications across multiple channels (phone, email, etc.).
• Resolve client enquiries efficiently and proactively, ensuring excellent service aligned with company KPIs and standards.
• Take ownership of customer issues, working closely with colleagues to maintain smooth operations within the department.
• Participate in team meetings and help manage complaints in line with established procedures.
• Use our internal systems and software to accurately track and complete tasks, supporting seamless client experiences.
• Contribute to departmental goals by providing feedback and insights to continuously improve processes.

About you

• Previous experience in a customer focused role.
• Good understanding of customer service principles and commitment to delivering accurate and reliable support.
• Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn new IT systems.
• Able to communicate clearly and confidently with colleagues, clients and suppliers.
• Capable of working independently, managing multiple tasks, and maintaining excellent attention to detail and accuracy.
• Comfortable identifying issues and finding practical solutions in a fast-paced, business environment.
• Collaborative approach and willing to contribute to team goals and processes.

About us

tmGroup is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent.

We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

If you enjoy problem-solving, supporting clients, and providing an excellent service we want to hear from you. Apply today.