Key Account Manager

Client Success & Expansion Manager

Enterprise AI Platform | London

Competitive salary + equity + performance incentives

About the Company

Our client is a venture-backed enterprise AI platform experiencing rapid growth. Well-funded, fast-moving, and backed by top-tier investors, they're now building out their client success function to support their expansion.

The Role

As a Client Success & Expansion Manager, you'll own the post-sale relationship with enterprise clients, ensuring successful implementation, driving adoption, and identifying expansion opportunities.

This is a high-impact role combining strategic account management, technical consultation, and commercial growth.

Key Responsibilities:

• Own client relationships and drive satisfaction across a portfolio of enterprise accounts
• Oversee implementation and delivery of solutions, coordinating across internal teams
• Develop and execute engagement strategies including tutorials, workshops, and strategic reviews
• Act as primary point of contact for clients and internal stakeholders
• Identify expansion opportunities and drive revenue growth within existing accounts
• Monitor account health, track success metrics, and implement improvement initiatives

About You

Essential:

• 5+ years experience working with or within private equity firms, investment banks, or tier-1 consultancies
• Exceptional communication, organization, and interpersonal skills
• Ability to work independently and make autonomous decisions
• Comfortable operating in fast-paced, high-growth environments
• Willingness to travel as needed
• Technical aptitude or ability to quickly understand complex products

What's On Offer

• Competitive salary with equity package
• Performance-based incentives
• Opportunity to build and shape the client success function
• Work with a high-caliber, global team

The Environment

This is a small, ambitious team operating at pace across global markets. The company is building something genuinely transformative and seeks individuals who thrive in dynamic, high-performance environments with significant autonomy and responsibility.

If you're ready to make a significant impact at a fast-growing enterprise AI company, we'd like to hear from you.

All applications will be treated in strict confidence.