Technical Business Analyst

Technical Business Analyst – Media Org 6-month contract | Hybrid London | Start ASAP | Inside IR35 | Circa £465/day

A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable.

What you'll do

• Map as-is processes, systems, data feeds and reporting across nine outsourced service categories
• Interview and shadow stakeholders to document friction, cost and risk in the current model
• Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports
• Triangulate invoices and internal data to build a credible cost-per-subscriber view
• Maintain the relationship with the outsource partner throughout discovery

What you'll deliver

• Service catalogue, process maps, pain-point register, complexity inventory, baseline metrics pack, system/data feed inventory and a 10–15 page steering group summary

Must-have

• Technical BA experience across systems, integrations and data - not only process diagrams
• Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services
• Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills

Nice-to-have

• Publishing operations, ABC audit, offshore CS centre experience, subscription platforms, GDPR, SQL