IT Service Delivery Manager - Private Equity - TWE45928

Role

Operating within the Private Equity sector, the firm relies on secure, resilient, and well governed technology services to support investment activities, investor reporting, portfolio management and regulatory obligations.

This Service Delivery Manager will play a key role in ensuring technology services are delivered effectively, securely, and in line with business objectives. Acting as the primary link between the business, the CTO, and external technology providers, this role combines service delivery management, vendor governance, technology risk oversight, and operational support.

This is not a hands-on infrastructure or IT support role. Instead, the focus is on managing technology partners, governing technology services and ensuring the business receives maximum value from its technology investments.

Key responsibilities:

• Managing the relationship with the Managed Service Provider (MSP) and other technology vendors, ensuring service levels are met and providers are held accountable.
• Acting as the firm's technology owner for core platforms, including Microsoft 365, Azure, Intune, SharePoint, Salesforce, and other business-critical systems.
• Reviewing and challenging technology recommendations from suppliers, including licensing, product selection, and service delivery models.
• Supporting technology procurement, contract renewals, licence management, and vendor due diligence activities.
• Assessing new technology and application requests, considering data storage, security, compliance, operational risk, and third-party dependencies before solutions are introduced.
• Maintaining oversight of data governance, access controls, user permissions, and data integrity across key business systems.
• Supporting business continuity, cyber resilience, and third-party security activities, including testing, training, and vendor-led assessments.
• Producing governance reporting and supporting regulatory, investor, and internal audit requirements.
• Working closely with Compliance, Operations, Legal, and external providers to ensure technology services operate within established governance and risk frameworks.
• Supporting the evolution of the firm's technology operating model and helping build the foundations for greater internal technology capability over time.

The successful candidate will have a strong understanding of the Microsoft technology stack, including Microsoft 365, Azure, Intune, and SharePoint. Whilst not expected to design or implement technical solutions, they should be comfortable engaging with technical stakeholders, understanding technology architectures, and making informed decisions regarding technology services and vendors.