IT Support Engineer - London - 12m FTC

twentyAI are partnering with a global professional services organisation with a strong focus on technology and data-driven innovation. The team is dedicated to driving operational efficiency and supporting strategic goals within a collaborative and forward-thinking environment.

The Role

As an IT Support Specialist, you will provide hands-on technical assistance to end users, resolving hardware, software, desktop, and application issues. You will:

• Troubleshoot and resolve technical problems, including account setup and network configuration.
• Manage and document ticket requests, ensuring timely and accurate updates.
• Review incident tickets and escalate complex issues when necessary.
• Collaborate with system owners and senior team members to deliver effective support.
• Help set up and configure new hardware and software, ensuring a seamless onboarding experience for users.
• Track service requests and incidents to support high standards of service delivery.
• Provide reporting to monitor operational performance and drive continuous improvement.
• Be part of a globally diverse Technology and Data function, contributing to digital transformation initiatives.

Requirements

• Previous experience in IT support, ideally within a global professional services or corporate environment.
• Ability to provide on-site technical assistance to end users.
• Strong troubleshooting skills across hardware, software, and application-related issues.
• Experience using and maintaining IT ticketing systems and accurate documentation.
• Excellent communication skills and a collaborative approach to problem-solving.

Why join?

• Supportive culture with a focus on teamwork, trust, and professional growth.
• Opportunities to collaborate with a global network of skilled professionals.
• Exposure to a variety of projects and advanced digital solutions.
• Ample opportunities for skill development and career progression in a forward-thinking environment.

Please note, this role is on-site five days a week, covering shift patterns.

If the role is of interest, please click Apply.