Support Analyst - TWE47014

Infrastructure Support Analyst – Microsoft - Enta ID - Intune - AVD - Private Equity - London | Contract | 12-months

A leading Financial Services firm is looking for an Infrastructure Support Analyst to provide hands-on technical support across a modern Microsoft environment in their London office.

You'll be responsible for first-line triage and resolution, supporting end users across hardware, software and Microsoft 365, while also getting hands-on with Entra ID, Intune, Azure Virtual Desktop (AVD) and endpoint management.

Requirements:

• Strong IT Support / Helpdesk experience within a Windows and Microsoft 365 environment
• Hands-on experience with M365 administration, including Exchange Online, Teams, SharePoint and OneDrive
• Experience with Entra ID, including user/group management, MFA and Conditional Access
• Strong Intune / endpoint management experience across Windows and iOS devices
• Experience migrating from Microsoft/Windows into Google Workspace is highly advantageous
• Experience supporting Azure Virtual Desktop (AVD) and troubleshooting user sessions
• Comfortable with hardware setup, imaging, endpoint builds and fault diagnosis
• Experience managing onboarding/offboarding and access provisioning
• Strong communication skills with the ability to support users at all levels
• Financial Services or other regulated environment experience is beneficial

If you're an Infrastructure Support Analyst who enjoys working directly with users while getting hands-on across Microsoft infrastructure, we'd love to hear from you.

*Suitable candidates will be contacted within 24 hours