Sales Executive

Job Title: Business Development Executive

Location: Exeter (Hybrid)

Reporting to: Sales Manager (Verification)

About the Role

The Business Development Executive is responsible for driving new business growth and supporting clients to adopt and maximise our verification services. Operating within a high performing sales environment, the role manages a mix of marketing-generated leads, referrals, and self-generated opportunities.

The role requires strong prospecting ability, excellent communication skills, and a proactive approach to managing relationships across the full sales lifecycle—from first contact through to onboarding, activation, and ongoing usage. This is a fast-paced commercial role with clear KPIs, a strong focus on quality, and a direct link between performance and earnings.

Key Responsibilities

New Business Development

• Respond to and qualify a high volume of inbound enquiries, marketing-generated leads, and referrals

• Progress leads quickly and effectively through the sales process

• Follow up marketing leads to understand compliance and verification requirements

• Identify gaps, risks, and challenges our solutions can support

• Research organisations' compliance obligations to uncover new opportunities

• Re-engage lapsed or low-activity clients

• Identify and engage key decision-makers to build pipeline

Sales Process & Pipeline Management

• Maintain a structured, high-quality sales pipeline

• Ensure accurate forecasting, timely follow-up, and clear activity tracking

• Engage with warm, cool, and self-sourced leads

• Move opportunities efficiently through the sales cycle

• Prepare and deliver tailored virtual and face-to-face demonstrations

• Clearly communicate the value of verification solutions

• Negotiate pricing and contract terms to close sales

Client Onboarding & Activation

• Manage new client accounts during onboarding

• Ensure services are implemented smoothly

• Support customers to begin processing checks successfully

• Monitor early activity and adoption

• Identify and remove barriers to usage

• Provide guidance on system features and best practice

Account Growth & Client Development

• Identify upsell opportunities across the uCheck and TrustID portfolio

• Maintain strong client relationships to support retention

• Resolve queries and enhance the customer experience

• Use client feedback and market insights to recommend solutions

Collaboration & Ways of Working

• Work closely with Sales, Marketing, Client Services, and Compliance

• Support shared goals and coordinated client experiences

• Contribute to team discussions and knowledge sharing

• Participate in continuous improvement initiatives

Essential Skills & Experience

• Proven B2B sales experience with a strong track record

• Confident in outbound sales and opportunity conversion

• Experience using CRM systems

• Strong communication and presentation skills

• Comfortable delivering virtual and in-person demos

• Excellent time management and organisation

• Skilled in objection handling and negotiation

• High accuracy in data entry and follow-up

• Able to thrive in a fast-paced environment

Personal Attributes

• Ambitious and target-driven

• Positive, resilient, and adaptable

• Customer-focused with a consultative approach

• Self-motivated and able to work independently

• Collaborative team player

• Energetic, proactive, and solutions-focused

• Role models the behaviours and values of the Citation Group

If you are interested please apply now!