2nd Line Engineer

Role: 2nd Line Engineer

This role is based in Kent – candidates must hold a full UK driving licence and be able to commute to the Kent office daily.

About the Role

As a 2nd Line Engineer, you’ll be a key member of the technical team, working on varied support tasks, troubleshooting, and infrastructure management. You’ll:

• Provide 2nd line ticket support on the Service Desk and handle hardware/software maintenance
• Visit client sites to deliver proactive and reactive troubleshooting when required
• Mentor junior engineers, sharing knowledge and promoting best practice
• Deliver excellent customer service with a professional, proactive approach
• Recommend and implement system improvements and upgrades for clients
• Apply strong technical skills across Windows servers, desktops, and networking technologies
• Use logical, methodical troubleshooting to resolve complex IT issues

Core Technical Skills

• Windows Server 2008–2022
• Windows Desktop 7–11
• Hosted Desktop / Terminal Server environments
• Office 365 tenant setup & administration
• VMware / Hyper-V administration
• Networking fundamentals (DNS, routing, switching, etc.)
• VoIP systems (ideally 3CX)

Desirable Skills & Experience

• Cisco/Draytek firewalls and routers
• Apple product support
• Group Policy administration
• Azure AD, Intune, Defender
• Wireless solutions (Ubiquiti / Cisco)
• Previous MSP experience
• Industry certifications (CompTIA, Microsoft, Apple, etc.)

What We Offer

• Competitive salary based on experience
• Career development opportunities with funded training and certifications
• Exposure to a wide range of technologies and client environments
• Supportive, collaborative team culture where knowledge sharing is encouraged
• Regular team events and a positive, inclusive work environment
• 25 days annual leave bank holidays
• Pension scheme and other employee benefits