2nd Line Service Desk Engineer

Service Desk Engineer

Hybrid working following successful completion of 3 month induction.

We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site.

Responsibilities:

• Respond to technical requests via phone, email, and ticketing system.
• Resolve 2nd line and NOC support tickets promptly.
• Provide on-site client support and maintain clear ticket documentation.
• Identify recurring IT issues and implement permanent solutions.
• Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors.
• Stay updated on technology and cyber-security developments; pursue relevant certifications.

Requirements:

• Minimum 2 years IT support experience, in an MSP environment.
• Strong customer service and client-facing skills.
• Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies.
• Competent with Windows, macOS, and mobile device support.
• Excellent communication, problem-solving, and teamwork skills.
• UK driving license required.

Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.