2nd Line Support - Enhanced DBS

2nd Line Support - Onsite at a school

Must have an Enhanced DBS

Key Responsibilities

• Manage and resolve 2nd line support tickets within agreed SLAs.
• Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems.
• Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments.
• Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies.
• Identify recurring issues and contribute to service improvements.

Requirements

• Minimum 13 years' experience in an IT support role.
• Strong knowledge of Microsoft Server and Desktop Operating Systems.
• Experience with Microsoft 365, Entra ID, and Azure.
• Understanding of virtualisation, networking, Firewalls, and cybersecurity.
• Excellent communication, organisation, and customer service skills.
• Possess an Enhanced DBS clearance (essential)
• Experience working in a school required

What We're Looking For

A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.