Our client are a UK-based managed services business who are looking to onboard a qualified Deskside Engineer on a permanent basis at their telecommunications client's site in Slough, very close to Slough Station.
Key Responsibilities:
To operate the Tech Bar and associated services
To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user.
To provide printer support (Docucare)
Perform Break fix on all desktop equipment.
To perform IMAC activities
To ensure all drop ins/walk ups are logged on the ticketing system.
Complete all allocated calls and maintain regular contact with call scheduler.
To diagnose problems accurately using all the available resources and technical knowledge
To provide timely, quality solution keeping the customer updated and escalating if required.
Refer to relevant procedures to perform role.
Ensure administration is satisfactory and up to date.
To carry out other tasks as requested by Team Leader
To perform floor walking proactive exercises
At times there may be a requirement to work out-of-hours or at weekends for Project Work
(Major IMAC projects, Office moves, mass upgrades) on a voluntary basis
Feedback call quality issues to the designated call co-ordinator
To Qualify:
Must have excellent communication skills
Must be able to commute to Slough five days a week
Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc)
Please feel free to apply if you meet the criteria.
