IT Field Engineer (Schools)

Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK’s top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment.

The role

Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician.

The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs.

This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments.

• Attend school sites to provide on-site IT support
• Act as the primary IT Technician for assigned schools
• Troubleshoot and resolve issues raised both on-site and via support systems
• Contribute to project or support work when not engaged on-site

• Take ownership of support issues from allocation through to resolution
• Maintain clear and regular communication with customers
• Ensure all work is completed to a high standard or provide clear next steps

• Maintain accurate and up-to-date documentation of systems and activities
• Record all work within the support system to ensure transparency
• Follow company and client processes to deliver a consistent, high-quality service

Key duties include:

• Provide 1st line IT support to end users
• Set up, deploy, and re-image desktops and hardware
• Maintain antivirus protection and Microsoft security updates
• Install and configure software in line with licensing requirements
• Support networking infrastructure (LAN/WAN, DHCP, DNS, switches)
• Configure and maintain printers and peripheral devices
• Manage user accounts, permissions, and profiles (Active Directory)
• Maintain IT asset registers and inventory
• Support teaching staff with classroom technology
• Perform general maintenance, troubleshooting, and system housekeeping
• Liaise with 2nd line support on server-related issues
• Manage backups, licences, and network security
• Act as a liaison between school leadership and our client
• Identify opportunities for service improvements and additional services

Essential skills and experience:

• Strong background in IT support
• Proven troubleshooting and problem-solving ability
• Experience with Microsoft Office (Access desirable)
• Knowledge of mobile technologies (Android & iOS)
• Networking fundamentals (LAN, WAN, DHCP, DNS, switching)
• Active Directory and Group Policy experience
• Experience supporting Windows operating systems and servers
• Understanding of filtering and safeguarding software
• Ability to diagnose hardware and software issues
• Strong communication and organisational skills
• Ability to prioritise workload effectively
• Must have prior education experience

• Experience with Windows Server 2012–2016
• Knowledge of SQL Server (triggers, stored procedures)
• Experience with Cisco Meraki and WatchGuard
• Virtualisation technologies (VMware or Hyper-V)
• Backup solutions such as Veeam

• Full UK Driving Licence
• Enhanced DBS certification

Feel free to apply if you meet the criteria