IT Support Analyst

2nd Line Support Analyst

A fixed term of 12 months, with a possibility of becoming full time.

Salary: £30,000

5 Days on site in Blackpool

Start date: beginning September 2026

To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.

Experience within the customers related industry,

Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.

Demonstrable experience negotiating difficult situations to a successful conclusion.

Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice

Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.

Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.

Experience using ITSM or ticketing tools