IT Support Analyst

IT Support Analyst - Bromley KENT

Salary: Up to £30K

Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.

You will Join our clients IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing theCentral Services systems—ensuring seamless user support and effective business operations.

Key Responsibilities:

• Provide responsive IT support to end-users, both onsite and remotely
• Monitor and manage the IT support ticket queue, ensuring timely resolution
• Prioritise and escalate technical issues as needed
• Maintain clear documentation of issues and resolutions
• Develop strong relationships with users to understand and resolve their concerns
• Utilise diagnostic tools and knowledge bases for troubleshooting
• Configure and maintain user profiles and system access
• Assist with hardware setup, installation, and maintenance
• Support key applications, including Windows 10/11 and Microsoft 365

Skills & Experience Required:

• At least one year of experience in an IT Support role
• Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting
• Experience with Android and iOS devices (preferably in an MDM environment)
• Strong communication and interpersonal skills
• Ability to work flexibly and adapt to changing priorities
• A passion for delivering top-tier customer service
• Experience working within SLA-driven environments

What they offer:

• Salary up to £30K (dependent on experience)
• Full-time position (Monday to Friday)
• Hybrid working opportunities
• 25 days holiday plus bank holidays
• Contributory pension scheme
• DBS Certificate paid for by the company
• Training and development opportunities
• Annual salary review
• Employee of the Month (£100 reward for outstanding contributions)
• Staff appreciation days and long service awards
• Friendly, supportive team environment with regular social events