Senior Systems Administrator

We are currently seeking a technical Systems Administrator to work within the engineering team to serve the companies growing client base. Will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments.

Based in : Nottinghamshire

Permanent : At least 3 days in the office with flexible hybrid working.

Responsibilities:

Analyse and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network.

Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause.

Ability to handle diverse computing environments in a wide cross section of business environments.

Develop client standards based on our best practices and document as well as evaluate needs across client base.

Troubleshoot and research server level issues and network level issues independently.

Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues.

Resolution of incidents related to, but not limited to the following:

Mail Application/Office 365 issues

Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules

Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime

Client/Server Connectivity issues (per SOP)

Data restores both at the individual file level and company wide

Remote Access incidents (Citrix and Terminal Services)

Any Incidents escalated from Systems Engineers

Excellent problem solver; able to prioritize and coordinate between tasks

6+ years desktop and/or server support experience

Self-motivated, has ability to work independently and in a team environment

Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers

Experience troubleshooting network configuration and hardware issues

Experience troubleshooting server hardware issues

Knowledge and experience with Microsoft Server and Workstation Technologies

Knowledge and experience with Office 365 and Azure

Excellent written and oral communication skills

Ability to articulate technical information and convey to non-technical people

Excellent customer service skills

Ability to follow previously documented process while notifying management of variables that have not been clarified

Available to work after hours when necessary or for on call rotation if applicable

Please get in touch for full details