Senior Helpdesk Administrator

Senior Helpdesk Administrator - 6-month Fixed Term Contract

Are you an organised and customer-focused administrator with a knack for coordination and communication? We're looking for a Senior Helpdesk Administrator to join our client's Care Centre team on a 6-month fixed term contract, with the potential for hybrid working after a successful probation period.

Start Date: Immediate or as soon as possible

Working Hours: 37.5 hours/week

Week 1: 08:00-16:00

Week 2: 09:00-17:00 (alternating weekly)

Location: Office-based initially in Milton Keynes; hybrid working considered after probation

Salary: Up to £30,000 per annum, depending on experience

What You'll Be Doing:

• Be the first point of contact for customer enquiries via phone and email
• Log job details accurately into our internal IT system
• Plan engineer's routes in line with SLA requirements
• Liaise with engineers and parts dispatch teams to ensure smooth operations
• Provide job completion updates and relevant information to customers

What We're Looking For:

• Proven experience in a customer service or help desk admin role
• Strong organisational and communication skills
• Ability to manage multiple tasks and prioritise effectively
• Comfortable working in a fast-paced environment with changing priorities
• SAP Knowledge

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.