Lead Technical Support Engineer

Lead Technical Support Engineer - £60,000 - £70,000 - Cardiff (with WFH flexibility 2 days per week)

Are you a Senior or Lead level Technical Support Engineer with a background in Networking/Infrastructure/Storage looking for something new?

I'm working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network configuration.

This is what you'll be doing:

• Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training.
• Formulating service procedures, policies, and standards.
• Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems.
• Create scripts to automate routine tasks.
• Having an involvement from an architectural view and shaping how the business develops its support function.

The experience/knowledge you'll bring to the team:

• Comfortable working in an agile environment.
• UNIX/Linux Sys Admin background.
• Storage technologies knowledge (RAID, iSCSI, CiFS, NFS, Flash etc).
• Managing storage environments, distributed file systems, object storage, and cloud storage solutions like Amazon S3.
• Strong understanding of networking concepts including low-level networking, routing, VLANs, TCP/IP, Firewall configurations, and port blocking.
• Use of scripting languages such as Bash, Python, PHP etc, and automation tools (Ansible/Puppet/Chef etc).
• Knowledgeable in data management, backup, and recovery processes.
• Proficient in remote file-sharing protocols, SAN connectivity methodologies, TCP/IP networking, RAID configurations, and administration of Windows and Linux Operating Systems in virtualized environments.
• Familiarity with Server Virtualization products like Docker or Kubernetes as well as NAS infrastructure, monitoring protocols, and remote authentication methodologies.

And this is what you'll get in return:

Salary up to £70,000

Fantastic career development opportunities

Dental, Health & Life Insurance options

Various wellness programs and initiatives

Generous company pension and equity options

This is a great opportunity to work with a talented global team, are you up to the challenge?

Contact Lewis Allen to find out more!

Please apply with a CV and a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.