3 of 3 Contract Change Management Jobs in Basingstoke

internal and client review. Act as the main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive … related activities as required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder ...

storage) technologies, including VMware and Horizon VDI. * Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. * Conduct readiness assessments for new releases, ensuring smooth deployment. * Maintain comprehensive documentation such as Work Instructions and Patching Schedules. * Manage lifecycle of supported … products, ensuring they remain supported and up-to-date. * Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. * Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: * Extensive ...

maintaining PKI and storage solutions, including travel to other sites * Conducting readiness assessments for new releases and producing detailed documentation * Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes * Supporting backup and storage operations, ensuring system integrity and security What … Microsoft, Thales) * Familiarity with Cloud Infrastructure Storage and VMware cloud technologies * Understanding of ITSM processes and server administration (e.g., Windows Server) * Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) * Ability to work shifts (0700-1500 & 1100-1900) on a rotating basis * DV clearance ...