ITSM Test Manager
Newbury, Berkshire, United Kingdom
ECS Resource Group Ltd
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities: Test Planning & Design: Develop and review test scenarios, scripts, and data sets … for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements. Test Execution: Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately. Defect Tracking & Resolution: Identify, log, and manage defects using Azure DevOps. Work … Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria. Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades. Stakeholder Collaboration: Communicate testing progress, risks, and results effectively to project managers More ❯
Employment Type: Contract
Rate: £370 - £375/day
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