Contact Centre Manager
- Hiring Organisation
- Infoplus Technologies UK Ltd
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £450 to £500 per day
Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules, budgets, risks, and dependencies. Coordinate cross-functional teams including IT, telephony, network, infrastructure, vendors, and business users. ...