5 of 5 Contract Customer Service Jobs in Birmingham

variety of queries related to their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with attention to detail and professionalism. System-Based Tasks: Engage predominantly in system-based tasks with … a focus on maintaining accurate records and data management. Outbound Calls: Conduct outbound calls as necessary to resolve customer issues and provide updates. Target Achievement: Work diligently to meet set targets while maintaining the highest standards of service. What We're Looking For: To thrive in this role, you should possess: Strong IT Skills: Proficient in using various computer … systems and software applications. Attention to Detail: A meticulous approach to work, ensuring all tasks are completed accurately. Target-Driven Mindset: A commitment to achieving goals and improving service efficiency. Excellent Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing. Why Join Us? Professional Growth: Gain valuable experience in a reputable financial institution and More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best use of … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using More ❯

Effective at managing multiple priorities under pressure. Excellent communicator, able to engage stakeholders at all levels. Skilled in tailoring technical information for varied audiences. Detail-oriented with a strong customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of More ❯

room tech * Maintain IT stock rooms and manage asset lifecycle * Act as an escalation point for local and regional IT issues Experience required * Experience in corporate IT support * Strong customer service and communication skills * Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites More ❯

Dynamics 365 Developer (Customer Service, Marketing & Sales)//Birmingham (Hybrid)//Initial 6-Month Contract//Up to £500/day REED Technology are working with a client who are seeking a highly skilled Dynamics 365 Developer to lead the design, development, and implementation of scalable, secure, and integrated solutions across Dynamics 365 (CE), Power … Automate, and Dataverse * Build and manage Power Apps (Canvas & Model-Driven), Power Pages, and Power BI dashboards * Integrate D365 with other enterprise systems via Azure Logic Apps, Functions, and Service Bus * Apply DevOps and CI/CD practices using Azure DevOps * Act as a technical mentor within a DevOps team and collaborate closely with product owners, analysts, and stakeholders … non-technical stakeholders * A collaborative team player with a delivery mindset and strong attention to detail * Eligible for Security Clearance (SC) if required Desirable Skills: * Experience with Microsoft Field Service & IoT integration * Large-scale data migration into Dataverse * Familiarity with XRM Toolbox and source control practices Applicants must have full rights to work in the UK and within commutable More ❯