Customer Service
West Midlands > Birmingham
The table below provides summary statistics for contract job vacancies advertised in Birmingham requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 18 August 2025, comparing them to the same period in the previous two years.
| 6 months to 18 Aug 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 29 | 23 | 49 |
| Rank change year-on-year | -6 | +26 | -21 |
| Contract jobs citing Customer Service | 26 | 38 | 28 |
| As % of all contract jobs advertised in Birmingham | 4.63% | 5.53% | 3.25% |
| As % of the Processes & Methodologies category | 5.31% | 6.76% | 3.91% |
| Number of daily rates quoted | 18 | 29 | 13 |
| 10th Percentile | - | £170 | - |
| 25th Percentile | £106 | £190 | £213 |
| Median daily rate (50th Percentile) | £250 | £200 | £350 |
| Median % change year-on-year | +25.00% | -42.86% | +40.00% |
| 75th Percentile | £288 | £519 | £425 |
| 90th Percentile | £358 | £570 | £538 |
| West Midlands median daily rate | £235 | £200 | £297 |
| % change year-on-year | +17.50% | -32.62% | +23.67% |
| Number of hourly rates quoted | 8 | 4 | 5 |
| 10th Percentile | £15.61 | £13.20 | - |
| 25th Percentile | £17.50 | £13.23 | £12.50 |
| Median hourly rate | £22.05 | £13.75 | £13.00 |
| Median % change year-on-year | +60.36% | +5.77% | -26.55% |
| 75th Percentile | £22.08 | £15.88 | £13.70 |
| 90th Percentile | - | £19.25 | £14.78 |
| West Midlands median hourly rate | £17.07 | £14.50 | £13.70 |
| % change year-on-year | +17.69% | +5.84% | -8.67% |
All Process and Methodology Skills
Birmingham
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Birmingham.
| Contract vacancies with a requirement for process or methodology skills | 490 | 562 | 717 |
| As % of all contract IT jobs advertised in Birmingham | 87.19% | 81.80% | 83.28% |
| Number of daily rates quoted | 324 | 393 | 484 |
| 10th Percentile | £164 | £226 | £263 |
| 25th Percentile | £325 | £400 | £388 |
| Median daily rate (50th Percentile) | £450 | £500 | £500 |
| Median % change year-on-year | -10.00% | - | +2.41% |
| 75th Percentile | £538 | £638 | £623 |
| 90th Percentile | £639 | £738 | £731 |
| West Midlands median daily rate | £485 | £500 | £500 |
| % change year-on-year | -3.00% | - | - |
| Number of hourly rates quoted | 50 | 17 | 23 |
| 10th Percentile | - | £13.70 | £12.74 |
| 25th Percentile | £12.62 | £20.50 | £15.57 |
| Median hourly rate | £18.87 | £40.00 | £25.25 |
| Median % change year-on-year | -52.83% | +58.42% | +41.46% |
| 75th Percentile | £22.08 | £52.50 | £30.52 |
| 90th Percentile | £26.89 | £56.25 | £88.75 |
| West Midlands median hourly rate | £24.34 | £21.75 | £27.00 |
| % change year-on-year | +11.91% | -19.44% | +54.29% |
Customer Service
Job Vacancy Trend in Birmingham
Job postings citing Customer Service as a proportion of all IT jobs advertised in Birmingham.
Customer Service
Contractor Daily Rate Trend in Birmingham
3-month moving average daily rate quoted in jobs citing Customer Service in Birmingham.
Customer Service
Daily Rate Histogram in Birmingham
Daily rate distribution for jobs citing Customer Service in Birmingham over the 6 months to 18 August 2025.
Customer Service
Contractor Hourly Rate Trend in Birmingham
3-month moving average hourly rates quoted in jobs citing Customer Service in Birmingham.
Customer Service
Co-occurring Skills and Capabilities in Birmingham by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: