2 of 2 Contract ITIL Jobs in Birmingham

WAMS applications and infrastructure Troubleshoot WAMS performance, connectivity, and data quality issues Monitor real-time PMU data flows Support incident, problem, and change management (ITIL) Perform root cause analysis and implement corrective actions Support upgrades, patches, and hotfixes Document solutions and share best practices Collaborate with engineering ...

platforms Knowledge of GridOS ecosystem and DERMS integration Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) Cloud/hybrid environments (Azure, AWS) Certifications: ITIL, Security+, or utility-specific systems training Scripting/automation: Python, Bash, PowerShell Key Responsibilities L2/L3 support for DERMS applications, integrations, and services Monitor … scalability, and cybersecurity Maintain knowledge base, SOPs, and runbooks Support DER aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation Follow ITIL incident, problem, and change management processes Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience) 3+ years ...