8 of 8 Contract ITIL Jobs in Birmingham

device compliance and cybersecurity best practices. Experience supporting identity and access management solutions, including Microsoft Entra ID and Conditional Access. Experience working within an ITIL-aligned support environment, managing incidents, requests and service levels. Ofwat is recognised as an Official Sensitive department, and a Security Check (SC) is a requirement ...

Solution Architect Expert, Azure Solutions Architect Expert or Azure AI Engineer Associate, Microsoft Applied Skills and Copilot certifications, Information Protection and Compliance certifications, TOGAF, ITIL, Prosci Change Management, or a recognised product management qualification. Key Skills and Behaviours Strategic thinking: you see Microsoft and market developments coming and line ...

these are essential, but any of them will help: Azure Solutions Architect Expert, Azure Administrator Associate, Azure Network Engineer Associate, FinOps Certified Practitioner, ITIL Foundation or Managing Professional, TOGAF Foundation or Practitioner, or a product management qualification (Pragmatic Institute, AIPMM or equivalent). Key Skills and Behaviours A commercial mindset ...

able to build positive working relationships, encourage collaboration and support change. Experience within an IT or technical service environment is important, with knowledge of ITIL or service management principles being beneficial. You will have a proactive approach to problem-solving and continuous improvement, with a willingness to travel to other ...

skills Proven experience in incident management, technical operations, SRE or a similar role in a SaaS or technology-led organisation. Strong working knowledge of ITIL-aligned incident, problem and change processes, with practical experience of live incident response. Hands-on cloud knowledge of AWS and/or Azure, with enough … example ServiceNow, Grafana or similar). Desirable Strong preference for experience across both AWS and Azure. FinOps experience or certification (FinOps Practitioner). ITIL 4 certification and cloud certifications (AWS Solutions Architect, Azure Administrator or Architect). Experience with CMDB and service mapping, and with root cause analysis methods. Experience ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

SRE Engineer - Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

record of delivering service improvement and measurable business outcomes. Experience managing senior stakeholders and translating business needs into practical technology solutions. Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management. Experience across enterprise applications, data platforms and technology architecture. Understanding of information security, risk, business … Strong commercial awareness, including budget and cost management. Excellent communication, influencing, decision-making and problem-solving skills. It would be desirable if you had: ITIL, Agile, SIAM or related professional qualifications. Experience with SAP, SAP BW or Salesforce. Experience delivering technology transformation or service improvement within a global organisation. Your ...