5 of 5 Contract ITSM Jobs in Birmingham

Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities More ❯

and regional IT issues Experience required• Experience in corporate IT support• Strong customer service and communication skills• Hands-on experience with desktops, laptops, and telephony systems• Good knowledge of ITSM tools (ServiceNow preferred)• Valid UK driving license (travel to regional sites required)Desirable:• Microsoft Certifications/ITIL Foundation• Experience with SLAs and reporting• Comfortable supporting multiple locations and working independentlyIf More ❯

and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT service management, IT operations management, and service delivery. Solid experience in supplier and contract management. Strong knowledge of ITIL practices and governance frameworks. Good understanding of technical domains such as infrastructure More ❯

/7/365 shift rota, you will: Deliver responsive IT support via telephone, email, and video conferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose issues and provide a first-line fix where possible before escalating Liaise with second-line … manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and Video Conferencing systems Why Join RT Consulting? Joining the RT Society More ❯

ServiceNow Developer with experience in ITSM and workflow module is sought on an outside of IR35 contract basis for a high growth FinTech based North Leeds. With a new global partnership this organisation are developing a wide range of ServiceNow applications so a strong background in core ServiceNow development and module config is a must. This ServiceNow Developer based near … Leeds should have most of the following key skills: - Solid experience designing, creating and configuring serviceNow business rules - Core ServiceNow config skills - CMS, business rules, workflows etc - Understanding of ITSM modules -CSDM, CMDB - Well-rounded ServiceNow understanding - CSM, ITBM, ITSM etc - Strong stakeholder engagement skills - Excellent communication This role is available on a fully remote basis and is paying a … day rate of between £250-£260 per day. ServiceNow Developer 6-12 month contract Leeds £250 - £260 per day (outside of IR35) ServiceNow, business rules, ITSM, CSDM, CMDB More ❯