ITSM Contracts in Birmingham

IT Service Management (ITSM)
West Midlands > Birmingham

The table below provides summary statistics for contract job vacancies advertised in Birmingham requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 28 July 2025, comparing them to the same period in the previous two years.

6 months to
28 Jul 2025
Same period 2024 Same period 2023
Rank 34 56 64
Rank change year-on-year +22 +8 +7
Contract jobs citing ITSM 24 6 13
As % of all contract jobs advertised in Birmingham 4.36% 0.84% 1.46%
As % of the Processes & Methodologies category 5.00% 1.05% 1.74%
Number of daily rates quoted 22 6 7
10th Percentile - £325 -
25th Percentile £107 £331 £213
Median daily rate (50th Percentile) £250 £375 £225
Median % change year-on-year -33.33% +66.67% -55.00%
75th Percentile £475 £475 £277
90th Percentile £571 £525 £300
West Midlands median daily rate £463 £475 £304
% change year-on-year -2.63% +56.38% -26.36%
Number of hourly rates quoted 1 0 0
Median hourly rate £18.00 - -
West Midlands median hourly rate £18.00 - -

All Process and Methodology Skills
Birmingham

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Birmingham.

Contract vacancies with a requirement for process or methodology skills 480 571 748
As % of all contract IT jobs advertised in Birmingham 87.11% 79.97% 83.86%
Number of daily rates quoted 318 396 507
10th Percentile £163 £235 £263
25th Percentile £313 £386 £375
Median daily rate (50th Percentile) £450 £488 £500
Median % change year-on-year -7.69% -2.50% +2.25%
75th Percentile £538 £600 £611
90th Percentile £638 £725 £731
West Midlands median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 48 18 23
10th Percentile - £13.23 £12.50
25th Percentile £12.62 £14.03 £15.50
Median hourly rate £18.44 £38.75 £25.00
Median % change year-on-year -52.43% +55.00% +40.06%
75th Percentile £22.08 £53.75 £30.00
90th Percentile £26.51 £61.74 £88.75
West Midlands median hourly rate £22.05 £18.50 £27.25
% change year-on-year +19.19% -32.11% +55.71%

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Contractor Daily Rate Trend in Birmingham

3-month moving average daily rate quoted in jobs citing ITSM in Birmingham.

Daily rate trend for ITSM in Birmingham

ITSM
Daily Rate Histogram in Birmingham

Daily rate distribution for jobs citing ITSM in Birmingham over the 6 months to 28 July 2025.

Daily rate histogram for ITSM in Birmingham

ITSM
Contractor Hourly Rate Trend in Birmingham

3-month moving average hourly rates quoted in jobs citing ITSM in Birmingham.

Hourly rate trend for ITSM in Birmingham

ITSM
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.17%) Microsoft Exchange
Applications
1 3 (12.50%) Microsoft Office
2 1 (4.17%) Microsoft Excel
Business Applications
1 2 (8.33%) Remedy ITSM
Cloud Services
1 2 (8.33%) Azure
2 1 (4.17%) Amazon CloudWatch
2 1 (4.17%) AWS
2 1 (4.17%) Entra ID
2 1 (4.17%) Microsoft 365
2 1 (4.17%) OpenShift
Communications & Networking
1 3 (12.50%) VoIP
2 1 (4.17%) DNS
2 1 (4.17%) Firewall
Database & Business Intelligence
1 9 (37.50%) Metadata
Development Applications
1 2 (8.33%) JIRA
General
1 6 (25.00%) Social Skills
2 3 (12.50%) Analytical Skills
2 3 (12.50%) Legal
2 3 (12.50%) Public Sector
3 1 (4.17%) Advertising
3 1 (4.17%) Finance
Job Titles
1 9 (37.50%) Audio Visual Technician
2 6 (25.00%) Service Manager
3 5 (20.83%) Analyst
3 5 (20.83%) IT Manager
4 4 (16.67%) IT Services Manager
4 4 (16.67%) Service Analyst
4 4 (16.67%) Service Desk Analyst
5 2 (8.33%) 2nd Line Support
5 2 (8.33%) IT Support
6 1 (4.17%) 1st Line Service Desk Analyst
6 1 (4.17%) 2nd Line Desktop Support
6 1 (4.17%) 2nd Line Desktop Support Analyst
6 1 (4.17%) 2nd Line Support Analyst
6 1 (4.17%) Cloud Engineer
6 1 (4.17%) Desktop Support Analyst
6 1 (4.17%) Infrastructure Engineer
6 1 (4.17%) IT Analyst
6 1 (4.17%) Operations Manager
6 1 (4.17%) Service Integration Manager
6 1 (4.17%) Service Operations Manager
Libraries, Frameworks & Software Standards
1 1 (4.17%) Elastic Stack
Miscellaneous
1 4 (16.67%) Video Conferencing
2 2 (8.33%) CMDB
3 1 (4.17%) Analytical Mindset
3 1 (4.17%) Data Structures
3 1 (4.17%) Driving Licence
3 1 (4.17%) Onboarding
3 1 (4.17%) Public Cloud
3 1 (4.17%) Self-Motivation
Operating Systems
1 2 (8.33%) Windows
2 1 (4.17%) Linux
2 1 (4.17%) Windows Server
Processes & Methodologies
1 13 (54.17%) ITIL
1 13 (54.17%) Service Management
2 11 (45.83%) Asset Management
3 7 (29.17%) Customer Service
4 4 (16.67%) Problem-Solving
5 3 (12.50%) Change Management
5 3 (12.50%) Service Delivery
5 3 (12.50%) Validation
6 2 (8.33%) Change Advisory Board
6 2 (8.33%) Continuous Improvement
6 2 (8.33%) Portfolio Management
6 2 (8.33%) Release Management
6 2 (8.33%) Risk Management
6 2 (8.33%) Service Design
6 2 (8.33%) Workflow
7 1 (4.17%) Budgeting
7 1 (4.17%) Cloud Security
7 1 (4.17%) Contract Management
7 1 (4.17%) Data Deduplication
7 1 (4.17%) Proactive Monitoring
Programming Languages
1 1 (4.17%) Bash
1 1 (4.17%) PowerShell
1 1 (4.17%) Python
Qualifications
1 5 (20.83%) Security Cleared
2 4 (16.67%) DV Cleared
3 3 (12.50%) ITIL Foundation Certificate
4 2 (8.33%) ITIL Certification
4 2 (8.33%) SC Cleared
5 1 (4.17%) AWS Certification
5 1 (4.17%) AWS Certified SysOps Administrator
5 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 1 (4.17%) Data Quality
System Software
1 4 (16.67%) Active Directory
Systems Management
1 1 (4.17%) Grafana
1 1 (4.17%) Kubernetes
1 1 (4.17%) Prometheus
Vendors
1 7 (29.17%) ServiceNow
2 6 (25.00%) Microsoft
3 3 (12.50%) Cisco
4 2 (8.33%) BMC
4 2 (8.33%) Remedy
5 1 (4.17%) Commvault
5 1 (4.17%) Red Hat
5 1 (4.17%) Snow
5 1 (4.17%) Veeam