ITSM & ServiceNow Improvement Consultant
- Hiring Organisation
- Teksystems
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Contract
prioritised ITSM improvement backlog; produce a minimum viable service pack per SaaS (RACI/escalations, vendor engagement routes, runbooks/SOPs, comms templates, SLA/OLA view, request catalogue items where relevant); plan/facilitate 24 tabletop incident exercises with actions tracked; create knowledge/canned responses and produce ServiceNow ...