4 of 4 Contract SLA Jobs in Birmingham

continuous improvement and optimisation of the software portfolio. • Technical Application Testing : Supporting planning and execution of technical application testing. • Ticketing Systems : Currently ServiceNow, own SLA performance, monitor the ticket queue and distribute workload across the team, and effectively manage and triage business requests in a timely manner, reporting on potential ...

master data within ERP and related business systems A solid understanding of data governance, data quality, compliance, and internal controls Experience working within structured, SLA-driven environments Excellent analytical skills with the ability to identify trends, risks, and improvement opportunities Excellent stakeholder management and communication skills A proactive, organised approach ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

troubleshoot connectivity issues. Investigate software-related incidents and liaise with internal technical support teams where required. Complete service reports and documentation accurately. Ensure customer SLA and response time requirements are consistently achieved. Provide a high level of customer service and technical support on-site. Participate in an on-call rota … kiosks. Understanding of CCTV, access control or intelligent transport technologies. CompTIA Network+, Cisco, Microsoft or similar certifications. Experience working within a service-level agreement (SLA) driven environment. What's On Offer Salary up to £35,000 depending on experience. Company vehicle. Company fuel card. First fix bonus scheme. Mobile phone ...