2nd Line Support Analyst - MSP Enhanced DBS
- Hiring Organisation
- vertex-it-solutions
- Location
- High Wycombe, Buckinghamshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £180 - £190 per day
7.5 hours a day Hybrid working - Office (3 days)/home (2 days) We are seeking an experienced and customer-focused 2nd Line Support Analyst to join our growing IT support team. Reporting to the Helpdesk Team Leader, you will provide high-quality technical support to a diverse client … base, resolving and progressing IT issues while delivering excellent customer service. Key Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide remote support to end users via phone, email, and ticketing systems. Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments. Escalate complex issues ...