1st Line Support
Burgess Hill, Sussex, United Kingdom
Clearline Recruitment Ltd
requirements: Experience in using ITSM systems to log and track incidents. Ability to identify and escalate recurring issues to relevant teams. Excellent team working skills to build strong relationships and collaborate effectively. Eagerness to learn and acquire new technical skills with a curious mindset. Previous exposure to enterprise … maintenance support, is desirable. In this role you will be working in and amongst various areas of the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems … will also be responsible for: Provide proactive, customer-focused, face-to-face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users More ❯
Employment Type: Contract
Rate: GBP 15 - 23 Hourly
Posted: