2 of 2 Contract Social Skills Jobs in Camden

process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. … Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as a technical mentor and escalation point … for junior engineers. Collaborate with peers to ensure smooth and efficient resolution of tickets. Promote an inclusive, supportive, and customer-focused service culture. Maintain excellent communication skills, both written and verbal, and deliver outstanding customer service at all times. Success Metrics Reduction in incident resolution time and escalation rates. Improved service desk performance and customer satisfaction scores. Successful implementation More ❯

the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a friendly company, strong communication and social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing … delivery of all IT services. You will be representing the service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate … for key enterprise applications, including Adobe Creative Cloud, Autodesk, Microsoft 365, and other business-critical platforms. Monitor, prioritise, and resolve IT service requests through the ticketing system, maintaining clear communication and timely updates. Contribute to the planning and delivery of IT projects, upgrades, and system improvements. Develop and maintain IT processes, documentation, and knowledge bases to support consistent service delivery. More ❯