2 of 2 Contract Customer Engagement Jobs in Central London

Duties: Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident ...

large organisational change. * Strong understanding of enterprise IT environments, digital transformation practices, and project delivery approaches including Agile, Waterfall, and Hybrid methods. * Confident stakeholder engagement skills, with the ability to communicate clearly at all levels. * Skilled in project planning tools such as MS Project or Jira. * Ability to interpret … Requirements: * Demonstrable experience supporting IT integration work including involvement in large transformation programmes. * Proven programme management skills covering reporting, project management, planning, risk control, customer engagement, and use of project management tools. * Strong communication abilities, both written and verbal, with the ability to build effective working relationships. * Leadership ...