3 of 3 Contract Incident Response Jobs in Chester

WORKING - 3 DAYS ONSITE Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA … region. Position Summary: As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends. … Key Responsibilities: Incident Response: - React promptly to service failures based on business impact. - prioritise multiple high-priority incidents simultaneously. - Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary. Communication Management: - Communicate effectively with stakeholders and internal teams. - Confidently interact with senior executives. - Provide regular updates on incident status and ensure effective More ❯

Assist in the configuration and management of proxy systems, access policies, and routing rules Supporting the implementation and configuration of Access Policies, routing and management of Web Proxies Support incident response and planned changes in a complex, multi-layered network Collaborate with senior engineers and architecture teams to deliver stable, secure, and scalable services Please note, the below More ❯

Incident Management Analyst** (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is responsible for … enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift, acting to … Ensure standard call facilitation and call leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively More ❯