3 of 3 Contract SLA Jobs in the City of London

environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations Proactive and self-motivated, with the ability ...

oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...