2nd Line Support
- Hiring Organisation
- Teksystems
- Location
- Crawley, West Sussex, South East, United Kingdom
- Employment Type
- Contract
days per week. Triage, troubleshoot, and resolve incidents and change requests raised in person, by walk-in, email, phone, Teams messaging, or via ServiceNow tickets submitted by the Service Desk or through the self-service portal. Provide highly visible, face-to-face desktop support to staff, ensuring a professional … with the defence sector often. As a result, the successful candidate must be hold a single nationality (British). Additional Skills & Qualifications experience with ServiceNow or similar IT service management tools for incident and change request handling. Familiarity with drive sanitisation and secure disposal processes aligned with strict guidelines. Understanding ...